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02/07/2019

Pilot launched to test new appeals portal

Words: Laura Edgar
Local planning authorities portal / Planning Inspectorate

The Planning Inspectorate has announced that its new online appeal service will launch at the end of July for a selection of pilot cases.

The new service will ultimately replace the Appeals Casework Portal.

It will offer clearer guidance, an intuitive layout and better tracking of appeals, explained the inspectorate.

Easier submission of appeals and online tracking of appeal progress will also be part of the service. Electronic reminders for deadlines will be used to ensure that all parties are aware of their expected timescales.

Tom Warth, product manager at the Planning Inspectorate, explained: “The new online service represents a complete redesign of the way we receive appeals and how users interact with us. A key goal for the new portal is to ensure that the appeals we receive are valid on submission, thereby reducing the number of incomplete cases we currently handle that require valuable time and effort to resolve.

“We have designed the new portal so that we receive a valid appeal every time and to ensure the service is simple to use. We’ve worked in close collaboration with users and the Government Digital Service (GDS) to ensure the service meets the highest standards across government. Now in advanced stages of testing, we will be launching the service to a select number of pilot cases to refine the service before the wider launch.”

The pilot will be restricted to appeals of a certain type against some local planning authorities in East Sussex, West Sussex and Kent. Only planning appeals following the written representation procedure will be part of the pilot before it is rolled out in full.

For anyone making an appeal that will be included in the pilot, the inspectorate advises:

  • Continue to use the Appeals Casework Portal. The online form will validate the information to check if your appeal fits the pilot criteria.
  • A user account will need to be set up. An organisation account is recommended for larger planning consultancies.
  • A support team will be available to answer queries and feedback will be sought on how the case progessed. This will be used to refine the service for the wider roll-out.

* The image used in this story has been updated since the Tuesday Newsletter was sent out on Tuesday 2 July.

Image credit | Planning Inspectorate

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