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Council upgrades planning tools to improve customer service

Words: Laura Edgar

Derbyshire County Council has begun using a suite of planning tools as it seeks to deliver a customer-focused service that can respond more quickly to changes in planning legislation.

MasterGov, designed by DEF Software, is a back-office system comprising a variety of modules to support the planning process.

The council will use these applications for county planning, enforcement, legal agreements, strategic consultancy, site monitoring and application response.

The administration is responsible for larger applications and providing highways development control consultation responses to district councils and the Peak District National Park Authority, so by using MasterGov it hopes to create a more efficient planning process.

The system replaces the council’s legacy system, which was no longer supported when it moved to Office 365. Applications needed to be compatible with its new IT provision and its back-office system.

David Arnold, head of planning services at Derbyshire County Council, said: “We are pleased to be working with DEF Software to support us in delivering the objectives of our service plan, to provide a more efficient planning process across all service areas including development management, development plans and strategic planning. We hope the MasterGov suite will help us to improve the service we provide to our clients and Derbyshire residents.”

Graeme Cooke, commercial director at DEF Software, added: “We are pleased to be working closely with Derbyshire County Council to support them on their journey to creating a more efficient planning process. We recognise that new planning legislation will create challenges for councils and we will be on hand with advice on how our software can help.”  

The contract between DEF Software and Derbyshire County Council runs for three years with the option to extend a further two years. The council has been using the system since July.

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