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Tech landscape: Taking on the consultation trolls

Words: The Planner

What do you do when your consultation is hacked? When zealous campaigners find ways to use technology to undermine the process? Participatr’s Paul Erskine-Fox considers the current situation after a particularly newsworthy attempt to digitally manipulate results

Newcastle City Council recently ran a consultation process related to the banning  of traffic from five bridges in residential areas of the city. The problem? Thousands of comments from automated computer accounts seeking to steer the process in their favour. News reports suggested that more than 7,000 responses in opposition to the closures were linked to a single computer server, while........
THE PLANNER is the Official Magazine for the RTPI

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